SERUG expressed serious concerns about the working of the line after reports about the new First/MTR franchise award, to start in August 2017. They wrote to the Dft (Peter Wilkinson ) expressing views about lack of any improvement in services, capacity increases, passenger benefit and standards, continuing with the existing 25 year old trains, lack of more car parking, and a serious concern about unregulated fares and car parking charges. The response from the Dft gave no help.
In August 2017 Railfuture and SERUG delivered a paper “Salisbury to Exeter Route Capacity Enhancements which can be read in full in the Publications section of this web site. It suggests the way forward to improve capacity, services, and passenger benefits. This is with all 8 MP’s on the route plus the Minster. Our lobbying for improvements with your help gives this paper critical importance. We will continue to improve our strategy as SWR working continues.