Competition and Markets Authority CMA decision

Railfuture’s  (Rf) complaint to the Competition and Markets Authority has  resulted in First/MTR proposing a fares cap on the two routes between London and Exeter so that travelers are not disadvantaged by the company’s new monopoly position.
SERUG worked with Rf to make this application to ensure passengers are not disadvantaged. However the CMA decided only to consider London Waterloo and Exeter stations as the comparisons – intermediate stations are not considered – we think that a cop out and will continue to check the details as the franchise moves forward.

Our Launch event at Yeovil Railway Centre

Our launch event at Yeovil Railway Centre was a great success, with 60 people present, to hear Chris Austin famed Author and Chris Loder of South West Trains.

We outlined our priorities for this line, which are to concentrate on lobbying for the passing loops at Dinton and Whimple, to enable half-hourly services from Exeter and from Yeovil Junction to Waterloo, resilience for GWR services and ours and increased capacity..

We shall shortly be meeting the new franchisees First and MTR to reinforce our priorities and to have preliminary discussions about the relationship with community and user groups.   There was also a lot of discussion about parking space at many of the stations.

                   SERUG  –  Salisbury to Exeter Rail User’s Group

South Western Railway

From the 20th August 2017 First/MTR will call our line part of the South Western Railway. The Waterloo station works phase one are complete and we look forward to better running and efficient services. Andy Mellors is the Chief Executive.

Commendation for SERUG

SERUG in November 2016  won a coveted national award from Railfuture for the Best new Rail User Group 2016 category – receiving a commendation. This was an accolade indeed and highlights the RUG quality and its independence. SERUG is affiliated to Railfuture.

Yeovil to London – Return ticket tops £200 !

The recent problems with signalling and defective stock have led to a number of lengthy delays/cancellations to services on the Waterloo to Exeter line.

An increasing number of people now commute regularly (ie at peak times) to London. Those who leave before 6.30am may be aware that there is an alternative service from Yeovil Pen Mill to London at 06.20 (Arriving Paddington via Castle Cary at 08.38). What many people will not be aware of is the astronomical fare charged by GWR for this route. From January 2017 the Anytime return fare will rise to a whopping £204. That’s almost double the fare on South West Trains!

At times of disruption, the SWT tickets are normally valid from Pen Mill but we strongly advise you to check the SWT website first. We hear tales of guards on the GWR service trying to charge travellers the excess fare – because they had not been advised of the arangmement to accept SWT tickets.  If you do choose to use the 6.20 service when SWT trains are disrupted, ensure you buy your tickets at Yeovil Junction and then drive to Pen Mill. If you buy your ticket at Pen Mill – you are likely to be charged the GWR fare!